We want your library experiences to be valuable ones. We are constantly asking questions and looking for ways to improve the library’s website, facilities, collections, and services.
- How can we make it easier for you to access books and articles?
- How can we make the library more comfortable and conducive to your learning and research?
- How can we improve our services to make them more relevant and useful to you?
You can help us improve the library by participating in one of our studies. We offer small incentives to thank you for your participation. Check the library news on the home page to see if we are currently seeking out participants.
User Experience Reports
Curious about what we’ve been up to? Check out some of our studies below.
| Title | Description | Year | Study Type |
|---|---|---|---|
| Undergraduate Library Survey | In February 2024, the Assessment & Reporting Team distributed an undergraduate survey to get the pulse on what undergraduate students at U of G think of the library and our services. | 2024 | Services |
| Open and Affordable Course Content Task Force Review | In March 2023, the UX Team supported the review of the mandate and future of Open and Affordable Course Content Task Force (OACCTF). | 2023 | Internal |
| SharePoint Redesign | In March 2023, the UX Team was asked to update and enhance SharePoint (the library’s intranet). | 2023 | Internal |
| Study of Library Staff Perceptions of Accessibility Requirements | In July 2023, the UX Team was asked to investigate library staff’s perception of accessibility. | 2023 | Internal |
| AZ Database List Mini Refresh | In June 2022, the UX Team initiated a project to enhance the usability of the AZ Database List. | 2022 | Website |
| Electronic Document Management Project | In September 2022, the UX Team was asked to develop the library's approach to managing our internal electronic documents. | 2022 | Internal |
| First Floor Signage Study | In October 2022, the UX Team started exploring signage on the first floor. | 2022 | Space |
| Interlibrary Loan UX Study | In March 2022, the UX Team investigated interlibrary loan services. | 2022 | Services |
| Library Accessibility Services Alternative Format Textbook Service | In January 2022, the UX Team explored of the value and effectiveness of the alt-format textbook service for students. | 2022 | Services |
| Self-Checkout Machines UX Study (Part 2) | The UX Team tested the new self-checkout machines. | 2022 | Space |
| Book an Appointment Web Page First Click Test | In November 2021, the UX Team conducted a first click test on our “Book an Appointment” web page. | 2021 | Website |
| Library Website Usability Study | In April 2021, the UX team tested the usability of the library website one year after launch of the new site. | 2021 | Website |
| Omni Search Scope Study | This collaboration with Brock, Western, and Queen's asks: which search scope best meets the needs of users? | 2021 | Website |
| Seat Booking UX Study | We interviewed students about a proposal that would require students to book a seat in the library in advance of their arrival. This was a consideration for the return to campus in the fall 2021. | 2021 | Space |
| Self-Checkout Machines UX Study (Part 1) | In October 2021, the UX Team assessed the library's self-checkout machines. | 2021 | Space |
| Testing our Website Navigation (Part 3) | The UX Team tested our navigation structure in beta with students | 2020 | Website |
| Appointment Booking Page UX Study Continued | The UX Team conducted usability and click tests with users to gather feedback on a prototype of the library’s new appointment booking page | 2019 | Website |
| Comfy Chairs with Tablet UX Study | The UX Team explored how users were experiencing the newly acquired comfy chairs with tablets in the library | 2019 | Space |
| Library Learning Objects UX Study | The UX Team explored students’ perceptions of library learning objects available through the Digital Learning Commons | 2019 | Website |
| Testing our Website Navigation (Part 1) | The UX Team conducted modified usability tests and semi-structured interviews with students and faculty to assess our proposed navigation structure | 2019 | Website |
| Testing our Website Navigation (Part 2) | The UX Team conducted in-person usability testing with students and administered a task-based survey via email to library staff to test a revised version of our navigation structure. | 2019 | Website |
| Appointment Booking Card Sort With Users UX Study | The UX Team conducted facilitated card sorts with undergraduate and graduate students to help determine the labeling and groupings of our services | 2018 | Website |
| Appointment Booking Card Sort with Staff UX Study | The UX Team conducted a card sort with library staff to help determine the labelling and grouping of our services for a new appointment booking webpage | 2018 | Website |
| Collection Signage UX Study | The UX Team wanted to understand how students locate and retrieve physical library items | 2018 | Space |
| Digital Wallet UX Study | The UX Team explored user awareness and use of digital wallets and digital student card technology on campus | 2018 | Services |
| Graduate Student Space UX Study | The UX Team talked to graduate students to find out their perspectives on library space | 2018 | Space |
| Library Furniture UX Study | The UX Team gathered feedback from students on the library’s new furniture on the lower level and second floor | 2018 | Space |
| TRELLIS Survey UX Study | The UX Team explored how and why users are using TRELLIS | 2018 | Website |
| Touchstone Tours UX Study | The UX Team asked users to take us on tours of the library to help us improve our spaces | 2018 | Space |
| Collaborative Technology Use UX Study | The UX Team explored how faculty and staff use collaborative technology in their work | 2017 | External |
| Group Study Room Bookings UX Study | The UX Team explored how students were experiencing the new online booking system for Group Study Rooms | 2017 | Space |
| Guelph Public Library Website UX Study | The UX Team explored user perception of the newly redesigned Guelph Public Library (GPL) website | 2017 | External |
| LibGuides & AZ Database List UX Study | The UX Team wanted to understand how students experienced the library’s LibGuides & the A-Z Database List | 2017 | Website |
| Library Carrel Furniture Assessment UX Study | The UX Team asked students to choose their preferred study carrel from seven different models | 2017 | Space |
| Library Fines and Borrowing Policies UX Study | The UX Team investigated users’ perceptions and behaviours associated with library borrowing and fine policies | 2017 | Services |
| Library Learning Objects UX Study | The UX Team set out to discover students’ perceptions of digital learning objects and how they integrate them into their studies | 2017 | Website |
| Library Print Collections UX Study | The UX Team explored how library users engage with our print collection to help the Collections & Content Team make decisions about the re-location of the collection after renovations | 2017 | Services |
| Altmetric in Primo UX Study | The UX team conducted research with students to understand the value of including an AltMetric badge to the search results on the library’s website. | 2016 | Website |
| New Hires Focus Group UX Study | The UX Team conducted a focus group with new library employees to identify ways the library's orientation and interview process could be improved. | 2016 | Internal |
| Service Excellence UX Study | The UX Team conducted research to understand student and faculty experiences with library services. | 2016 | Services |
| Student Led Tours UX Study | The UX Team asked students to lead them on tours of the library to better understand the student experience | 2016 | Services |
| IT Security UX Study | The UX team conducted research with the university's Computing and Communicating Services (CCS) to develop an understanding of IT security knowledge among staff, students and faculty. | 2015 | External |
| Library Desktop Usage UX Study | The UX team investigated how the library’s public desktop computers were used. | 2015 | Space |
| Library Guides UX Study | In February 2015, the UX team conducted research to understand student awareness and use of Library Guides | 2015 | Website |
| Website Usability UX Study (2015) | The UX team investigated how students navigated the newly redesigned library’s website | 2015 | Website |
| Student Perceptions and Use of Ebooks | Students kept a diary for a semester tracking their use of ebooks. | 2014 | Services |
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