Library Accessibility Services Alternative Format Textbook Service

In January 2022, the UX Team explored of the value and effectiveness of the alt-format textbook service for students.

Research Questions

• Requests for alternative format textbooks may be decreasing. What factors might be contributing to a decline in requests? 
• How might LAS improve the alt-format service to better serve students?
• Can we identify new or emerging student needs?

Methods

• We conducted semi-structured interviews with nine students who had used the alt-format service and five who had not. 

What did we learn?

• The students we interviewed were self-aware about their studying and learning needs and articulated the ways in which the university is supporting or failing to support them.
• Some students are not requesting alt-format (or making fewer requests) because:
  • During COVID, instructors provided access to online textbooks
  • Textbooks are not required in some courses and disciplines
  • Cost of textbooks is a big factor. Students are buying only textbooks that are absolutely required
  • Students are finding online versions of textbooks on their own
• Students are using a variety of technologies (see the final report linked below for a full list)

Recommendations

• Streamline the alt-format request process
• Promote LAS services, especially to first year students
• Explore building stronger connections with Student Accessibility Services