Library Desktop Usage UX Study

In February 2015, the UX team investigated how the library’s public desktop computers were used. 

Research Questions

• What are the desktop computers used for? 
• What are library users’ personal devices used for? 
• When are the desktop computers used, and on which floor?

Methods

• Over 10 days, a total of 669 computers were observed on the first and second floor of the library.
• 30 interviews were conducted with desktop computer users.
• 27 users filled out surveys about laptop and mobile device use on campus.

What did we Learn?

• Students used the desktop computers for a variety of reasons including printing, using a specific software, convenience and speed.
• Desktop users were primarily writing a document, on Courselink, or researching.
• The first floor computers were the busiest.
• Location and accessibility of the desktops were very important to users, and any changes affecting these, like requiring a login before usage, would be major barriers for users.

Our Recommendations

• Investigate wireless printing to make this process easier for those using the desktops solely for printing.
• Consider purchasing laptop power cords for users to borrow.
• More outlets are required in high-use locations.
• The questionable hygiene of the desktops was a barrier for some users. Regular cleaning of the desktops should be considered.