Seat Booking UX Study

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In August 2021, the UX Team interviewed students about a proposal for fall 2021 that would require them to book a seat in the library in advance of their arrival.

Research questions

  • Can users easily follow the seat-booking process set up LibCal?
  • Are students comfortable using the proposed QR codes to be affixed to each seat for check-in and check-out? 

Methods

  • Think aloud usability study conducted with 4 undergraduate students.
  • Students were sent a link to the seat booking web page and shared their screen with us to show us how they would book a seat. 

What did we learn?

  • Users were comfortable with both the seat-booking system and the QR codes, but there were some pain points in the system.

Our recommendations

  • Modify the description of the seating types.
  • Recommendations around implementing certain flexibilities and constraints into the process.

Year of Study: 

2021

Link to Seat Booking UX Study
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