Self-Checkout Machines UX Study (Part 2)

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In August 2022, the UX Team tested the new self-checkout machines.

Research question

  • How can we make the new self-checkout machines better?

Methods

  • The UX Team tested a variety of scenarios including checking out (multiple books at a time, materials from different libraries, oversized items, items with different loan periods, etc.), renewing, and viewing "My Account" on the two new self-checkout machines.

Our recommendations

  • Double the timeout period
  • Change the instruction video and language so it accurately shows and states that individually scanning of barcodes is required
  • Add an "email receipt" option on the receipt screen
  • Place a recycling bin under each checkout station 
The library is committed to ensuring that members of our user community with disabilities have equal access to our services and resources and that their dignity and independence is always respected. If you encounter a barrier and/or need an alternate format, please fill out our Library Print and Multimedia Alternate-Format Request Form. Contact us if you’d like to provide feedback: lib.a11y@uoguelph.ca
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